My item has arrived damaged.Updated a year ago

If an item ordered arrives damaged, please contact Spare and Square within 48 hours of receiving the damaged goods. After 48 hours we may not be able to claim for damages caused in transit. We will swap the item free of charge for the same item. If the item is no longer available or there is no more stock, we will refund the order in full including your postage costs.

In some instances we may require photos of the damaged goods, or the item returning to us.